Where can we help you?Wherecan we help you?

Sign up for a free account, then follow the guided setup to create your organization. You can invite members immediately after setup is complete.

From your dashboard, go to Members > Invite. You can send email invitations or share a join link. Members create their own accounts and join your organization.

Yes! You can create or join multiple organizations with the same account. Switch between them using the organization selector in the top navigation.

GroupSmarter is built for community organizations like PTOs, sports boosters, HOAs, clubs, volunteer groups, and similar member-based organizations.

GroupSmarter is a web-based platform optimized for both desktop and mobile browsers. You can access all features from your phone's browser - no app download required. We're evaluating native mobile apps based on user feedback.

Most organizations are up and running in under 10 minutes. Create your account, name your organization, and start inviting members immediately. No complex setup or training required.

Yes! Starter is free forever with up to 25 members and 15 Paige assists per month. We charge a 3% platform fee on transactions processed through our payment system.

Yes, change plans anytime from Organization Settings. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.

We accept all major credit cards through Stripe. For annual plans, we also accept ACH bank transfers.

We don't offer trials, but our Starter plan lets you experience the full platform free. When ready to grow, upgrading is instant.

You'll receive a notification and have 7 days to upgrade or remove members. During this grace period, all features continue working.

Contact us at hello@groupsmarter.com! We offer custom Enterprise plans for larger organizations with dedicated support, custom integrations, and flexible pricing based on your needs.

A Paige assist is one conversation with Paige, our AI assistant. Ask questions, get help drafting emails, analyze your budget, and more. Each conversation counts as one assist.

Paige can help draft communications, answer questions about your data, analyze budgets, suggest event improvements, and automate routine tasks across all modules.

Yes. Paige only accesses your organization's data and never shares it externally. All AI processing follows our strict privacy policy.

You can upgrade your plan for more assists, or wait until your monthly allowance resets. Core platform features continue working without Paige.

Yes. Your data is encrypted with 256-bit AES encryption and stored on Amazon Web Services (AWS) infrastructure. Each organization's data is completely isolated - no one else can access it. Payment processing runs through Stripe's PCI-DSS Level 1 certified platform, the same security trusted by Amazon and Shopify. We never sell, share, or monetize your data.

Yes, you can export your organization's data at any time from Organization Settings. We support CSV and JSON formats for most data types.

Only members you invite can see your organization's data. Admins control permission levels for different member roles.

Your data is stored on Amazon Web Services (AWS) servers in the United States with automatic daily backups. All data is encrypted both in transit (TLS 1.3) and at rest (256-bit AES). Our database uses row-level security to ensure complete isolation between organizations.

You can export all your data anytime before canceling. After cancellation, your data is retained for 30 days in case you change your mind, then permanently deleted. We never hold your data hostage.

Yes. We follow GDPR best practices for all users, regardless of location. You can request a complete copy of your data or request deletion at any time from Organization Settings.

All plans include Events, Budget tracking, Member management, Communications, Meetings, and basic Fundraising tools. Higher tiers unlock advanced features and higher limits.

Yes! You can collect event fees, dues, and donations. Starter uses our payment processing (3% fee). Growth and Pro plans can connect their own Stripe account.

We're building integrations with popular tools. Currently, you can connect your Stripe account and export data to spreadsheets. More integrations coming soon.

Yes! You can customize your organization name, logo, and settings. Pro plan includes white-label branding options for a fully customized experience.

Unlike generic project management tools, GroupSmarter is purpose-built for community organizations. We understand PTO budgets, booster club fundraisers, and HOA meetings. Plus, Paige helps automate the tedious admin work that burns out volunteers.

We're here for you! Check our FAQs first, then reach out via our Contact Us page or email hello@groupsmarter.com. We typically respond within 48 hours on business days. Pro plan members get priority support with faster response times.

Click "Forgot password?" on the sign-in page and enter your email. You'll receive a password reset link within minutes. If you don't see it, check your spam folder or contact us for help.